Content removal & online reputation defense. Private matters,handled quietly.

No. You pay before paid work starts, and the refund terms depend on what you buy. For most removal items on our rate card, each accepted item has a written outcome; if that outcome is not verified within the stated window, you are refunded — in full for a single item, or for each unverified URL where the item is priced per URL (see Terms, section 04). Search & Review Cleanup works differently: what counts as done is a written result receipt, so its refund is not tied to whether the item comes down. The $149 Exposure Diagnostic and the $495 Private Case Activation are written deliverables, not removal work, so they are not refunded based on removal results. For other private-case work, the refund terms are written into your scope before any payment link is sent. Third parties make the final removal decision, and we don’t accept every case.

Timing depends on the site, the evidence, and whether a request is valid and complete. Under the TAKE IT DOWN Act, a covered platform must remove a qualifying non-consensual intimate image within 48 hours after a valid request from the person shown or someone authorized to act for them, and make reasonable efforts to remove known identical copies. That is the platform's legal duty, not an AboutUs turnaround. Other cases have different timelines.

Before any paid work, we check which rule could apply — such as a platform policy, a copyright or privacy rule, or a law like the TAKE IT DOWN Act — and write down what is included, what is limited, and what we can’t take on. If no rule clearly applies, we tell you before any paid work is authorized.

We keep the records from your case. If a matching copy appears later, a new review can start from what we already know. Whether follow-up on re-uploads is included depends on your written service agreement; a re-post by someone else after a completed removal is treated as a new item.

Yes. A short private summary is enough for us to check whether we can help. Don’t send intimate images or videos. If we need anything else before paid work, we ask only for what is safe to share.

Yes, it can start without that. Review can start from the public record itself, not from unmasking the poster. If you separately want to pursue the person responsible, the private evidence trail can support that discussion.

If a site ignores requests, we look at the remaining options — such as search delisting, follow-up checks, or telling you when a lawyer is the better route — and label each one separately, so a limited result is never presented as a removal. The details for your case stay in your private case file.

No. Many matters can be reviewed through provider or statutory standards that don’t require litigation. We’re a removal agency, not a law firm. When a case does call for court orders or counsel, we say so, and we coordinate with your attorney if you have one.